Privacy Policy

Last updated: August 22, 2026

Wildscape Retreats ("Wildscape Retreats," "we," "us," or "our") is operated by BOSHFIT LLC, registered under Sharjah Media City (SHAMS) in the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book a retreat, communicate with us, or otherwise use our services (the "Services").

Our website is built on Squarespace. We rent accommodation for our retreats on a short-term basis, including through platforms such as Airbnb, and locations vary by retreat. Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

Contact details: name, email address, phone number, home address, and emergency contact information.

Booking and account information: retreat dates, room and accommodation preferences, booking history, and any account login details.

Payment information: credit or debit card details, billing address, and transaction records. This is processed via Stripe, our secure payment processor; we do not store full card numbers ourselves.

Health and wellness information: information you provide to help us plan a safe retreat experience, including food allergies or dietary restrictions, injuries, physical limitations, relevant medical conditions, and medical emergency contact details.

Waiver and liability information: signed liability waivers, consent forms, and related documentation required for participation in retreat activities.

Photos, video, and testimonials: images, video footage, and written or recorded testimonials collected during retreats, where you have given consent for us to use them.

Communications: messages you send us via email, contact forms, WhatsApp, or social media.

Marketing preferences: your email address and preferences if you sign up for our newsletter or promotions, managed via Mailchimp.

Device and usage information: IP address, browser type, device information, and how you interact with our website, collected automatically via Squarespace and analytics tools.

Sensitive/Health Information

Because a retreat experience may involve physical activity, food, and shared accommodation, we may ask you to provide health-related details such as allergies, injuries, or medical conditions before or during your stay. We collect this information only with your explicit consent, and only to the extent necessary to plan appropriately for your safety and wellbeing. For example, our on-site team may need to know about a dietary restriction or a medical emergency contact. This information is shared internally only on a need to know basis, and is not used for any other purpose, including marketing.

2. How We Collect Personal Information

Directly from you: when you make a booking, complete a waiver, fill in health or dietary information, sign up for our newsletter, or contact us.

Automatically: through your use of our website via Squarespace and cookies or similar technologies.

From service providers: including Stripe for payment processing, Mailchimp for email marketing, and Squarespace for website hosting and analytics.

From accommodation providers: where we rent accommodation for a retreat, including through Airbnb, limited information such as your name and headcount may be shared with the property owner or platform for check-in and safety purposes.

3. How We Use Your Personal Information

We use personal information to:

Process and manage your booking, including payment, confirmation, and any changes, cancellations, or refunds.

Plan and deliver a safe retreat experience, including catering to dietary needs, managing injuries or medical conditions, and having emergency contact details available on site.

Communicate with you, including sending booking confirmations, pre-retreat information, and responding to inquiries.

Send marketing communications, such as newsletters, retreat announcements, and promotions via Mailchimp, where you have opted in. You can unsubscribe at any time.

Showcase our retreats, using photos, video, or testimonials you've consented to share, on our website, social media, or marketing materials.

Improve our Services, including understanding how visitors use our website.

Maintain security and prevent fraud, including verifying payments and protecting our guests and staff.

Comply with legal obligations, including responding to lawful requests from authorities in the UAE or elsewhere, and enforcing our Terms & Conditions or waivers.

4. How We Disclose Personal Information

We may share your personal information with:

Squarespace, which hosts our website and processes related data on our behalf.

Stripe, to complete transactions securely..

Mailchimp, to manage email marketing and newsletter communications.

Accommodation providers, such as Airbnb, limited to information necessary for check-in and safety purposes, such as your name and headcount.

Emergency services or medical professionals, where necessary to protect your health or safety during a retreat.

Legal or regulatory authorities, where required to comply with the law, respond to valid legal requests, or protect our rights, guests, or staff.

Professional advisors, such as legal or insurance advisors, where relevant to a claim, dispute, or liability matter.

A successor entity, in the event of a merger, acquisition, or sale of business assets.

We do not sell your personal information. We do not knowingly use health information for advertising purposes.

5. International Data Transfers

BOSHFIT LLC is registered under Sharjah Media City (SHAMS) in the United Arab Emirates. As most of our guests are based in Europe and the Middle East, please note that your personal information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate, including Squarespace and Mailchimp, which may have different data protection laws than your home country.

Where we transfer personal information out of the European Economic Area (EEA) or United Kingdom, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms, unless transferring to a country recognized as providing an adequate level of protection.

6. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right to access. Request a copy of the personal information we hold about you.

Right to correct. Request correction of inaccurate personal information.

Right to delete. Request deletion of your personal information, subject to legal or contractual retention requirements such as waivers or financial records.

Right to withdraw consent. Where we rely on your consent, for example for health data or marketing, you may withdraw it at any time, without affecting processing carried out before withdrawal.

Right to object or restrict processing. In certain circumstances, you may ask us to stop or limit how we use your information.

Right to opt out of marketing. Unsubscribe from marketing emails at any time using the link in our emails, or by contacting us directly.

If you are located in the EEA or UK, you may also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details in Section 10 below. We may need to verify your identity before processing your request.

7. Children's Data

Our retreats are intended for guests 18 years of age and older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

8. Security and Retention

We take reasonable technical and organizational measures to protect your personal information, particularly sensitive information such as health details and payment data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy. This includes managing your booking, complying with legal, tax, or insurance obligations, and resolving disputes. Health and waiver related information is retained only as long as necessary for safety and liability purposes, after which it is securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will update the "Last updated" date at the top of this page whenever changes are made. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

BOSHFIT LLC (Wildscape Retreats) Registered under Sharjah Media City (SHAMS) Tulip Oasis 8, Majan, Dubai, United Arab Emirates Email: hello@wildscape-retreats.com Phone: +971 58 525 2901